Why is customer loyalty to brands and places of purchase declining in retail?
Customer loyalty to both brands and places of purchase is declining.
How does weakening loyalty change retailers' investment priorities?
Weakening loyalty is among the main factors increasing pressure for innovation in retail.
How are price pressure, changes in consumer behavior and pressure for modernization connected to the decline in loyalty?
The decline in loyalty in retail is accompanied by price pressure, labor shortages and regulatory demands.
What are retailers in the Czech Republic still relying on despite the pressure?
Despite this pressure, retailers in the Czech Republic still plan to invest in development and modernization.
Explore more themes and insights that connect conference know-how with practical business impact.
View all themes