Online Grocery Sales and Store Selection

ESG & Regulation
This topic summarizes the growth of online grocery and drugstore sales, along with changes in how customers choose stores and which formats are gaining strength in the market.

Key questions and insights

Which sales channels are growing fastest in the Czech Republic?

Online sales of food and drugstore goods are growing faster in the Czech Republic than the European average.

What factors determine the choice of store?

Hypermarkets are losing ground, while supermarkets, discounters and drugstores are growing.

Why are hypermarkets weakening compared with supermarkets, discounters and drugstores?

When choosing a store, the main factors are easy navigation, availability of preferred brands, stock levels, low prices, value for money and one-stop shopping.

How is customer loyalty to specific stores changing?

Customers are increasingly taking time and simple store layout into account.

Is loyalty to a specific store declining even though loyalty programs are becoming more common?

Loyalty to a specific store is declining, even though loyalty programs are becoming more common.

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