Keynotes

Participants list

  • Retail in Detail: Happy Shopper 2026, 

Can You Be Happy in a Supermarket?

  • Zdeněk Skála

Understanding Generation Z: Attitudes, Preferences and Needs

  • Retail in Detail: Happy Shopper 2026, 

What Really Brings Customers Back

  • Retail in Detail: Happy Shopper 2026, 

Simple Shopping, Loyal Customers

  • Petr Bena

Do You Track NPS? And Can I See It?

  • Retail in Detail: Happy Shopper 2026, 

Happy Guest = Happy Shopper

  • Monika Jančová

The Human Side of Retail: From Transactions to Lasting Relationships

  • Retail in Detail: Happy Shopper 2026, 

Happy Shopper ≠ Desperate Retailer

  • Retail in Detail: Happy Shopper 2026, 

When People Stop Doing Things They’ve Done Their Whole Lives

  • Retail in Detail: Happy Shopper 2026, 

How to Win Customers Who Have a Choice

  • Retail in Detail: Happy Shopper 2026, 

Customers Are Not Looking for a Store. They Are Looking for a Reason

  • Retail in Detail: Happy Shopper 2026