What factors determine store choice today?
When choosing a store, the main factors are easy orientation, availability of favorite brands, stock levels, low price, value for money, and one-stop shopping.
What role do loyalty programs play in purchasing decisions?
Loyalty programs are more common, but customer loyalty to a specific store is declining.
Why is loyalty to a specific store declining?
Time is becoming an increasingly important factor in purchasing decisions, and customers prefer simpler and faster shopping.
How does store layout relate to saving time?
Loyalty cards and apps are increasingly being connected with the digital environment.
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