How can work with receipts, reports, and approvals be automated in purchasing and business travel?
The mobile app enabled receipt storage, transaction creation via OCR, and working with reports on the web.
What is a purchasing chatbot, FAQ bot, or discount-negotiation tool used for?
After trip approval, the system could suggest a flight and hotel based on the user's profile.
What limits and rules need to be set for automated purchasing tools?
The discount-negotiation chatbot worked with logic, discount limits, and exception checks.
How do attitudes of the internal customer toward purchasing changes differ?
After the first quarter, the FAQ bot processed about 700 conversations and resolved 95 queries in the app.
What was the average savings per order achieved by the negotiation bot?
The negotiation bot achieved average savings of 1 to 5 percent per order, and in some cases 10 to 20 percent.
How could the internal customer slow down or jeopardize a new purchasing product?
The internal customer could block changes, criticize the new product, or disclose prices and information to suppliers.
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