Entrepreneurial Spirit in Retail

Data & Technology
The panel focuses on what kind of people retail needs to handle change, work with data, and deliver the customer experience in-store.

Key questions and insights

What skills should a person have to handle change and innovation in retail?

Retail needs people who can work with data, understand technology, and think entrepreneurially.

How can entrepreneurial thinking be connected with work with data and technology in retail?

Working with data should mean selecting the right data, not just collecting it.

What role does middle management play in employee development and customer experience?

Middle management plays an important role in recruitment, training, and motivating people.

How is mentoring, onboarding, and company culture handled in retail?

Mentoring, on-site mentoring, and presence in stores are described as common ways of development.

Why is customer experience in-store still an important topic?

Customer experience in-store remains an important topic in the discussion.

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