Internal Customer in Procurement

Brand & Communication
The topic focuses on the relationship between procurement and internal customers and on how this relationship affects change, collaboration, and support for procurement processes.

Key questions and insights

How should procurement work with different types of internal customers?

Procurement should be a partner for suppliers as well as for internal customers.

How does the internal customer affect the implementation of new tools and processes?

An internal customer can support change, question it, or actively sabotage it.

How should procurement balance cooperation with internal requirements and pressure for results?

Readiness for change and good communication are essential for cooperation with an internal customer.

What role does the internal customer play in negotiation and information sharing?

Procurement is taking on a broader role than just price and savings, including data, risks, and internal cooperation.

Explore Blue Events Insights

Explore more themes and insights that connect conference know-how with practical business impact.

View all themes