How should procurement work with different types of internal customers?
Procurement should be a partner for suppliers as well as for internal customers.
How does the internal customer affect the implementation of new tools and processes?
An internal customer can support change, question it, or actively sabotage it.
How should procurement balance cooperation with internal requirements and pressure for results?
Readiness for change and good communication are essential for cooperation with an internal customer.
What role does the internal customer play in negotiation and information sharing?
Procurement is taking on a broader role than just price and savings, including data, risks, and internal cooperation.
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