Business travel and expense management with AI

AI & automation
The topic focuses on the use of technologies, automation, and artificial intelligence in travel, expense approvals, and related processes.

Key questions and insights

How can a system, after trip approval, offer a flight and hotel based on the user profile?

After trip approval, the system could offer a flight and hotel based on the user profile.

What functions does the mobile app have for receipts, OCR, and expense reports?

The mobile app made it possible to store receipts, create transactions via OCR, and work with reports on the web as well.

What is the purpose of a chatbot for negotiating discounts, and how does it monitor limits?

The chatbot for negotiating discounts had set logic, discount limits, and exception checks.

How is an FAQ bot used in practice in travel and procurement?

After the first quarter, the FAQ bot handled about 700 conversations and 95 queries directly in the app.

What percentage of savings per order did the negotiation bot achieve?

The negotiation bot achieved an average savings of 1 to 5 percent per order, and in some cases 10 to 20 percent.

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