Store Renovations and Shopping Behavior

ESG & Regulation
The topic connects store modernization with how customers choose a store at a time of growing online sales and changing formats.

Key questions and insights

What determines store choice today?

Online sales in the Czech Republic are growing faster than the European average.

How is the role of store renovations and modernization changing?

Drugstore chains, supermarkets and discount stores are strengthening, while hypermarkets are losing ground.

How do technology, simple layout and sustainability enter into modernization?

When choosing a store, easy navigation, availability of favorite brands, stock levels, price and one-stop shopping are the main factors.

What impact does the growth of online sales have on preferences for brick-and-mortar stores?

Renovating existing stores and a simple spatial layout are associated with saving customers' time.

What is the situation with loyalty to a specific store as loyalty programs grow?

Loyalty to a specific store is declining even as the role of loyalty programs grows.

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