How did inflation change sales, margins, and competition in retail?
Real retail sales declined after 2022 and margins came under pressure.
How are price sensitivity and customer purchasing behavior changing over time?
Inflation increased customer price sensitivity and changed purchasing decisions.
What role do promotions, discount stores, and omnichannel shopping play today?
Discount stores are strengthening their position as a format based on value and availability.
What do customers expect from the offer beyond low prices?
A high share of households shop through multiple channels during the year.
What do people in retail care about most when shopping today?
The emphasis is returning to quality, fresh goods, local assortment, and time savings.
This theme grew out of our Retail conferences. Explore the upcoming events and the full programme.
See Retail conferences