Why can efficiency be only apparent?
Efficiency does not have a single universal definition and can be an illusion.
How does optimizing one process create hidden costs elsewhere?
Organizations function as complex adaptive systems.
How can efficiency and resilience be balanced in a complex environment?
Excessive optimization can weaken the ability to respond to change.
How can additional revenue streams help offset hidden costs?
Strategic resilience can be supported by building additional, higher-margin revenue streams.
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