What roles do automation and AI play in retail operations and customer experience?
Automation and AI are among the recurring themes in the current transformation of retail.
Where in retail do automation, navigation, recommendations, and new sales formats intersect?
AI is used in retail for navigation, recommendations, and automation.
How are companies using digitalization and automation as a response to changes in consumer behavior?
Automated stores represent one of the new retail formats associated with digitalization.
How is retail responding to price pressure and changes in shopping behavior?
Digitalization and new services are part of retail's response to price pressure and changes in shopping behavior.
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