How can efficiency be defined so that it does not create hidden costs elsewhere?
Efficiency is the optimal balance among all relevant costs.
When does optimization start to weaken an organization’s resilience?
Organizations function as complex adaptive systems.
How can additional revenue streams offset the costs associated with transformation?
Excessive optimization can weaken the ability to respond to change.
How can additional revenue streams help strategic resilience?
Strategic resilience can be supported by additional revenue streams with higher margins.
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