Where does AI and automation have the greatest practical benefit in procurement?
AI and automation are used in procurement to support routine tasks, travel, expense management and price negotiation.
How can chatbots and assistants support routine procurement activities?
Chatbots and FAQ assistants can handle repeated questions and free up procurement team capacity.
How do AI and digital tools help with negotiation, reporting and exception control?
Digital tools help with reporting, working with data and controlling process exceptions.
How is the role of procurement changing toward internal customers and suppliers with a higher level of digitalization?
Procurement should be a partner for suppliers and internal customers while also handling growing pressure for speed and process scaling.
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