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A. Looking back on 25 past years: how has retail changed?

Marta Nováková

Prezentace - Marta NovákováPDF 220 KB

A. Retail trade in the European context

Tomáš Prouza

Prezentace - Tomáš ProuzaPDF 1.32 MB

A. Retail trends (discussion panel): opening analysis

Karel Týra, Nielsen

Prezentace - Karel TýraPDF 1.06 MB

A. Customer Trends: Loyalty Reimagined

Bryan Roberts, TCC Global

Prezentace - Bryan RobertsPDF 2.69 MB

B. Future of customer experience

Steven Van Belleghem

Prezentace - Steven Van BelleghemPDF 19.3 MB

B. Innovating on behalf of customers

Ralf Kleber, Amazon

Prezentace - Ralf KleberPDF 2.54 MB

B. Experience - key to future sales

Tomáš Mráz, Plzeňský Prazdroj

Prezentace - Tomáš MrázPDF 3.21 MB

B. Affordable, healthy and sustainable food – the challenge for the next 25 years for the retail industry

Matt Simister, Tesco

Prezentace - Matt SimisterPDF 2.09 MB

B. Mastercard Retailer of the Year 2018 in the category Customer Experience

Prezentace 3 finalistů / Presentations of three finallists

Prezentace - Martin BarryPDF 6.56 MB

Prezentace - Ivo VelíšekPDF 2.32 MB

Prezentace - Milan JezdinskýPDF 13 MB

C. Changes of CX in the family company within 28 years

Tomáš Vala, SIKO koupelny

Prezentace - Tomáš ValaPDF 5.84 MB

C. Supposing is not enough when it comes to relations

Hana Součková, SAP ČR

Prezentace - Hana SoučkováPDF 1.94 MB

C. Customer experience must be fun

Lukáš Vršecký, Rondo.cz

Prezentace - Lukáš VršeckýPDF 1.66 MB

C. Retailer transformation in accordance with digital customers´ needs

Sudan Martin Jackson, REWE Digital

Prezentace - Sudan Martin JacksonPDF 21 MB

D1. THE TECHNOLOGY AS AN ENABLER OF CUSTOMER EXPERIENCE

Panelisté / Panellists

Prezentace - Lukáš NěmčíkPDF 1.08 MB

Prezentace - Richard WalitzaPDF 3.04 MB

Prezentace - Zdeněk MorávekPDF 1.92 MB

Prezentace - Marian ŠramkoPDF 1.49 MB

Prezentace - Karolina ŠustrováPDF 2.33 MB

Prezentace - Stanislav ZrcekPDF 203 KB

Prezentace - Milan HavlíčekPDF 2.21 MB

D2. THE PERFECT LOGISTICS AS A PREREQUISITE FOR A SATISFIED CUSTOMER

Panelisté / Panellists

Prezentace - Dalimil ČechPDF 626 KB

Prezentace - Daniel KubizňákPDF 1.37 MB

Prezentace - Jan NeuvirtPDF 1.53 MB

Prezentace - Martin PetrovickýPDF 1.22 MB

Prezentace - Jan RozlivkaPDF 261 KB

D3. INCREASING THE CATEGORY VALUE THROUGH CX

Prezentace - Romana DuníkováPDF 3.03 MB

Prezentace - D3 - podklad k panelové diskusiPDF 4.99 MB

E1. IN-STORE EXPERIENCE 4.0

Panelisté / Panellists

Prezentace - Peter VarmužaPDF 73.9 MB

Prezentace - E1 - podklad k panelové diskusiPDF 6.9 MB

E2. CX AS A RESULT OF RETAIL/SUPPLIERS COLLABORATION

Panelisté / Panellists

Prezentace - Anna LinhartováPDF 2.99 MB

Prezentace - Ondřej ŽákPDF 1.57 MB

Prezentace - Johana Březinová, Tomáš TlučhořPDF 1000 KB

Prezentace - Petr KavánekPDF 30.8 MB

E3. EMPLOYEE EXPERIENCE - THE VIEWPOINT OF RETAIL MANAGERS

Panelisté / Panellists

Prezentace - Markéta PavelkováPDF 2.7 MB

Prezentace - Bohumil BartůněkPDF 2.92 MB

Prezentace - Pavel ŠerclPDF 3.18 MB

Prezentace - Lenka FabováPDF 144 KB

Prezentace - Hana SamešováPDF 1.32 MB

Prezentace - Věra SlaninováPDF 2.73 MB

Prezentace - Irena VlčkováPDF 570 KB

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